Login
Do I need to log in?
Yes, if you do not have an account you can request one by sending support@kogros-sport.nl an e-mail.
Orders
How do I order? There is a 0 in the order quantity block.
You can order an item by changing the 0 to the wanted quantity.
My ordered quantity turns red?
If the ordered item/quantity turns red it means that it has been put as backorder. You can view the expected restock by clicking the red truck.
I see red truck, what does this mean?
It means that it item is out of stock. By clicking on the red truck you can view the expected restock and current stock.
Where can I choose the prints?
You can assign where you want which prints when you are fullfilling your order.
Which types of document do I need to upload for a print of a logo?
We need original EPS, AI or PDF document where everything in the logo is in vector.
A JPG or other pixel document will not be accepted.
I want to order a set quantity of an item but not all of them need a print. How do you indicate this?
When assigning the prints you can notify us which sizes you do not want to have a print on by putting a - (hyphen) before the size.
To make it clear for everyone and avoid misunderstandings it is recommended to order the item seperated by print and no print.
Shipping
What are the shipping costs?
The shipping costs differ per country. Please contact us for the specific shipping costs for your order.
Are the backnumbers as displayed on the picture of the items the actual numbers I will receive?
No, the backnumbers on the pictures are indicators. When you order the items you can assign backnumbers to the sizes.
Hoe en waar kan ik een design aanvragen van wedstrijdkleding?
Dit kan je doen door een email te sturen naar privatelabel@kogros-sport.nl met je aanvraag. Je ontvangt binnen 5 werkdagen een design zoals jouw beschrijving. Als er akkoord is gegeven worden de items binnen 3 tot 5 werkdagen in de B2B gezet en krijg je een seintje dat je het kan bestellen.